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Communication Solutions

Vertex Communication Solutions is an ICT company specialising in full convergence with a dedicated vision of supplying complete and wholly integrated network infrastructure systems and solutions to our customers.

 


Telecommunication

Vertex Communication Solutions is an ICT company specialising in full convergence with a dedicated vision of supplying complete and wholly integrated network infrastructure systems and solutions to our customers.

Unified Communications

VCS offers unified communications solutions to help increase employee productivity, improve customer services and reduce costs by integrating many forms of effective communication solutions. These include telephony, email, video, and instant messaging. With our product range of unified communications solutions, customers can communicate effectively regardless of location or device.

Contact Centres

The contact centre product at VCS is the global leader in the contact centre market since its founding. It offers highly reliable, scalable communications-centric solutions that improve the customer service experience.

SME's

SME solutions are designed to meet communication challenges small and medium enterprises face on a daily basis.
Communications capabilities can be added as needed
– Connects to both traditional and the latest IP lines
– Flexibility to growing companies
Ability to retain and use existing investment




Structured Cabling


Full-Range Service

A full range of network services is supplied by VCS, some of which include fibre optics, UTP category, 6 data and voice, IBM and category 3 telephony cabling. We supply fully guaranteed and warranted cabling solutions. Warranties vary from manufacturer to manufacturer; usually the guarantee period is around 15 – 20 years.

Infrastructure

Requirements placed on any networking or IT infrastructures are in a constant state of change. The selection criteria for such infrastructures previously included optimum price/performance and compatibility to other IT product standards.

Cost Effective

SME solutions are designed to meet communication challenges small and medium enterprises face on a daily basis.
Communications capabilities can be added as needed
– Connects to both traditional and the latest IP lines
– Flexibility to growing companies
Ability to retain and use existing investment





Managed Services

Vertex offers Managed Services to end users and organisations on a proactive basis. Once the required set of services is agreed upon, Vertex will offer the customer a Service Level Agreement which will define the required services, availability levels, guarantees and cost. This frees the customer from the burden of seeking and employing dedicated IT staff.

A full selection of Managed Services is offered, including Monitoring, Scheduled and/or Preventative Maintenance, Remote Support, Optimisation, a Service Desk among others. The advantages of this approach include round-the-clock monitoring of the client’s network, management reports customised around the client’s needs, improved security and cost effectiveness.

Managed Services differs from the traditional break and fix approach in that management of IT systems is proactive and preventative. For the small to medium enterprise, Managed Services will prevent costly downtime and ensure the health of these systems as well as keeping them up to date with modern standards and methodologies.


Networking

Our product simplifies complex communications networks which reduces infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. This type of architecture ensures organizations are able to rapidly and cost-effectively deploy applications from a centralized data center to users regardless of the device they are using or the network to which they are connected.


Data Centers

We provide storage infrastructure for your IT assets in a custom made data center environment. This includes the management of physical servers and all other tangible IT assets to ensure the very best in data performance and information availability.


Support

We manage the service from start to finish and all support is managed by our support desk so clients have one point of call for all voice and data issues.





Facilities & Infrastructure

A secure systems environment is of paramount importance within any modern network.

The building infrastructure division also specialises in all forms of office bound partitioning, and small- to medium-sized building alterations.

Efficient management of facilities falls in line with our strategy of providing full and complete turnkey solutions to our customers.

Design & Layout

Within any modern network, a secure systems environment is of paramount importance, VCS specializes in the design, layout and installation of all forms of Computer room requirements, we are able to build the entire facility in house.


Installation

Once your systems environment has been designed and planned meticulously our team works in house to install the infrastructure and IT assets with minimal disruption to your daily business.


Relocation

We are able to uplift entire computing environments and relocate these to alternate premises; this allows our customers to continue focusing on their core business activities without disruptions to their daily tasks and activities.





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