ICT and Network Services
We service small, medium and large-sized organisations, focusing on companies with a need for all types of networking solutions. Our solutions range from data cabling to VoIP, which is vital in supporting core business needs.
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more.
Your company can be more spontaneous and intuitive in communications, more customer friendly, and ultimately more profitable.
VCS offers unified communications solutions to help increase employee productivity, improve customer services and reduce costs by integrating many forms of effective communication solutions. These include telephony, email, video, and instant messaging. With our product range of unified communications solutions, customers can communicate effectively regardless of location or device.
The contact centre product at VCS is the global leader in the contact centre market since its founding. It offers highly reliable, scalable communications-centric solutions that improve the customer service experience.
The Contact Centre Suite:
- Creates a single integrated customer queue (regardless of modality)
- Delivers a highly-personalised customer experience
SME solutions are designed to meet communication challenges small and medium enterprises face on a daily basis.
- Communications capabilities can be added as needed
- Connects to both traditional and the latest IP lines
- Flexibility to growing companies
- Ability to retain and use existing investment
A full range of network services is supplied by VCS, some of which include fibre optics, UTP category, 5 data and voice, IBM and category 3 telephony cabling. We supply fully guaranteed and warranted cabling solutions. Warranties vary from manufacturer to manufacturer; usually the guarantee period is around 15 – 20 years.
Requirements placed on any networking or IT infrastructures are in a constant state of change. The selection criteria for such infrastructures previously included optimum price/performance and compatibility to other IT product standards. IT operators are now increasingly calling for additional requirements such as:
- Low total cost of ownership
- High system availability
- Ease of maintenance
- A long life cycle in terms of the product’s technology and reliability
More than 80% of a system’s total operating costs are incurred after it has been purchased. These include support outlay, administration costs, upgrade costs, as well as costs to safeguard the availability of the PC workstations and the network.
VCS is a registered reseller with a number of South Africa’s leading tier one voice and data Telco’s. Our offers are exceptionally cost effective and we are constantly comparing prices to ensure our clients are getting the best costing available.
With up to 50% savings in some cases and higher speed fiber optic backbones we can ensure clients get the best value for money with a hassle free support system.
Our product simplifies complex communications networks which reduces infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. This type of architecture ensures organizations are able to rapidly and cost-effectively deploy applications from a centralized data center to users regardless of the device they are using or the network to which they are connected.
We provide storage infrastructure for your IT assets in a custom made data center environment. This includes the management of physical servers and all other tangible IT assets to ensure the very best in data performance and information availability.
We manage the service from start to finish and all support is managed by our support desk so clients have one point of call for all voice and data issues.
IP CCTV which utilizes a UTP backbone for a single platform infrastructure solution.
As VCS we offer basic display and control set ups with no or limited control room functionality as well as advanced control rooms for on and off site security monitoring. We offer control rooms with basic functionality and scope all the way up to alarm triggered motion displays etc.
Digital or Analogue
We offer traditional Analogue, Analogue High Definition as well as Turbo High Definition systems to meet our clients requirements especially when increasing existing systems etc. The modern AHD and THD analogue are a low cost solution that offers the same/equivalent quality you would get from a 1,3MP IP solution.
Our implementation teams offer the hardware infrastructure as well as design, supply and install the entire layout from control desks to all fittings etc
Our technical team offers full support with a full lab and design team at hand to ensure the best possible solution is available. We have a full mobile work force which is on stand-by 24/7, 365 days a year offering support wherever you are no matter how big or small the problem may be.
Facilities and Infrastructure
A secure systems environment is of paramount importance within any modern network.
The building infrastructure division also specialises in all forms of office bound partitioning, and small- to medium-sized building alterations.
Efficient management of facilities falls in line with our strategy of providing full and complete turnkey solutions to our customers.
Design & Layout
Within any modern network, a secure systems environment is of paramount importance, VCS specializes in the design, layout and installation of all forms of Computer room requirements, we are able to build the entire facility in house inclusive of:
- Access flooring
- Access control systems
- Fire extinguishing systems
Once your systems environment has been designed and planned meticulously our team works in house to install the infrastructure and IT assets with minimal disruption to your daily business.
We are able to uplift entire computing environments and relocate these to alternate premises; this allows our customers to continue focusing on their core business activities without disruptions to their daily tasks and activities.