IT Support

Vertex Communication Solutions manage the service from start to finish and all support is managed by our support desk so clients have one point of call for all voice and data issues.

INFORMATION TECHNOLOGY SUPPORT
We offer full on-site and remote It support for all of our services.
Depending on the SLA level as well as the support type required Vertex will assign the relevant technical specialist to your problem.

ON-SITE

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REMOTE SUPPORT

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TECH LEVELS

Our technicians are all trained in different levels to service various support needs.

  • Technical L1/L2
  • Technical L3
  • Technical Specialist

PACKAGES

Our IT support is offered in different packages to work with your budget and needs.

SLA LEVELS Turnaround Time
Ad Hoc TBD
Bronze 6 – 8 hours
Silver 4 hours
Gold 2 hours
Platinum Immediate