Managed Service Provider (MSP)
Vertex Communication Solutions has a Managed Service Provider (MSP) approach that includes cove data protection, security and tools & services
N-central
N- central remote monitoring and management gives you the power to automate, monitor, manage and secure all your environments at scale
- Control full range of devices
- Easy, flexible and reliable patch management
- Automate with ease
N-sight
Award-winning N-sight gives you full control with endpoints management, remote access, ticketing and billing creating one complete solution. Delivers a powerful combination of capabilities that get you up and running fast.
Cove Data Protection
Provides a safe haven from backup complexity, labour shortages and recovery uncertainty in ways other solutions simply can’t. Built to deliver higher service levels at lower total cost.
- Streamline backup management, scale as you grow and turn backup services into a driver of profitability
- Safely backup everything; appliance free, direct to cloud backup for virtual/physical servers, workstations, applications and databases
- Cloud Storage included; backup storage in our worldwide private cloud
- Protected against ransomware; store backups off local networks by default
- Enjoy Saas simplicity – Cove handles update, patching and maintenance for you
- Local storage option
- Broaden backup services
- Store backups offsite
- Fits your business; delivers business class disaster recovery
- Thinks outside the box
- Head start on recovery; standby image and bare metal recovery put you ahead
- Recover just what you need; granular, appliance free recovery for files, folders and microsoft 365 data
- Automate recovery testing; be confident in your backups, recovery ready, save staff time on testing
- Perform automatic backups as often as every 15 minutes
- Proactively set up a standby image and automatically send every backup to it to reduce your recovery time when it matters most
- Save time with automated testing
- Fast file level restore
- Break free from backup chains
- More restore points – less storage
- Built for your needs
- Unlimited retention; keep more restore points in Coves private cloud longer without incurring costs
- AES 265 – bit encryption; cove keeps your backups fully encrypted in transit and at rest
- Be ready to respond; comply with strict policies & regulations around data retention and affordability
- Keep data in region (worldwide data centers)
- Chain free recovery from archives; with cove journal based architecture, you can recover a file or device quickly and easily
- Stay ahead of HIPAA & other regulations
- Setting up archives prepares you for any future legal requests around data retention
- Easy archive cleanup; policy calls for scheduled retention cleanup – easy with Cove
- Manage backups and recoveries from the same unified dashboard as servers and workstations
- Backup exchange; automatically backup exchange mailboxes, contacts and calendars up to 6x a day
- Backup sharepoint & OneDrive; protect sharepoint sites and permissions, including custom and sub libraries as well as OneDrive data & permissions
- Control retention & recoverability; retain backups for 7 years
- Cloud storage is included, worldwide data centres to keep data in your region
- Extend your data protection service; offer our customers more than just server and workstation backups
- Manage it all in one place
- Save time and money by monitoring and managing status, backups and recoveries for microsoft, servers and workstations from a single multitenant dashboard
Security
Secure clients for the digital era. Offer end to end security that enables you to grow and flourish in the digital marketplace. Dismiss risks and threats with layered security.
- Detect advanced endpoint threats with AI and automatically restore to safe states
100% protection and detection - Automated threat response
- AI-Based ransomware protection
- Behaviour AI detection engines
- Threat intelligence and indicators
- Highest visibility and analytic coverage
- One click remediation and rollback
- Incident forensic reporting
100% real time zero detection delays
- Email protection to help secure and scale
- Helps safeguard against phishing, spam viruses, ransomware, social engineering and other email borne threats
- Blocks 100% of malware ; tested by
- Virus bulletin
- Detect phishing and protect in real time with collective threat intelligence and machine learning
- Help secure inbound and outbound email
- Provides 24/7 email continuity and encrypted, long term email archiving with unlimited storage
- Extra layer of protection for business sensitive emails
- Seamlessly integrate with microsoft 365
- Include; 24/7 built in email continuity, cloud based email security, secure private portal for sensitive emails, microsoft 365 integration with sync wizard, robust encrypted archiving, collective threat intelligence engine and machine learning
- Benefits; 100% success rate (highest VBSpam + rating), mail assure monitors messages and blocks phishing attacks, advanced email protection, defense against new and incoming attacks, expand upon security portfolio and recognize real time threats with AI
- Deep endpoint visibility
- Threat hunting rules custom and out of the box
- AI driven endpoint data correlations
- Save resources for improved ROI
- Increased SOC and IT staff efficiency
- MITRE engenuity ATT technique and tactic searching
- Threat activity visualisations with context rich narratives
- Automated hunting and remediation actions
- EDR hunting data retention
- 2x Security coverage than legacy solutions
- Minimal time spent on maintenance
- Defend proactively against malicious advertising and harmful websites
- Get stronger protection, greater network visibility and user based reporting
- Use AI and machine learning to recognize and block malicious websites in real time
- Get DNS protection on a fast and reliable network
- It Includes; On and off network protection, stable global network, multi-leniency, AI based domain categorisation, imagery based anti-phising, on demand drill down reporting, full custom branding, active directory integration
- Benefits; Gain visibility into customers sites and off network devices with detailed reporting, protect devices on and off networks, save time with rapid deployment, manage multiple clients from a single dashboard
Tools & Services
Managed Service Provider (MSP) Manager
- Powerful remote support solution designed to help you resolve issues quickly and effectively
- Connect to devices typically in 8 seconds
- Troubleshoot issues with device information and specs at your fingertips
- Configure & customize for your business using the admin dashboard
- Protect customers with sophisticated encryption & multifactor authentication
- Quickly connect to new devices & users using a simple PIN
- Benefits; attended & unattended support, native iOS & android applications, ability to provide support from iOS and android devices, brandable & intuitive user experience, live chat & fast file transfers and powerful troubleshooting tools
- Includes; support for Windows, Mac and Linux platforms, keep data, PINS & clients safe with encryption, custom brand your website and launch requests directly from it, offer 10 remotes access accounts for clients to use, cut & paste, drag & drop file transfers, live chat with techs, robust tools from a central console
- Unlock full potential of N-able products
- Onboarding
- Technical support
- Faster ROI
- Healthchecks (comprehensive audit and health check report)
- Custom solutions (building special automation, integrations with third parties, any other problem identified through audit)
- Migration (guidance through migration, best practices and recommended methodology, replicating your current setup, uninstalling previous solution and include monitor agents)
- Unlock full potential of N-able products
- Onboarding
- Technical support
- Faster ROI
- Healthchecks (comprehensive audit and health check report)
- Custom solutions (building special automation, integrations with third parties, any other problem identified through audit)
- Migration (guidance through migration, best practices and recommended methodology, replicating your current setup, uninstalling previous solution and include monitor agents)